Payments

• Why are you charging me again if I already paid to VRBO?

  Why are you charging me again if I already paid to VRBO?Few readers

• Security Deposit

  Cielo Stays no longer charges a security deposit, our cleaning fee also includes a damage waiver that covers the guest against damages up to $3,000. To be covered you need to complete the pre-check in before arrival. For more information please visit: https://safely.com/cielostays/Few readers

• Do you have washer and dryer at your properties?

  Many of our properties have washers and dryers. Advanced Search Option Select washer and click apply filters. Select AmenitiesFew readers

• Do you offer late check out?

  If we have availability for late check out, you will get an email the day before with the options.Few readers

• Do you offer early check-in?

  Check in starts at 4.00 pm . If we have availability for early check in, you will get an email 1 day before arrival. If you want to guarantee the early check in, you must book previous night.Few readers

• Do you offer additional discounts?

  We are sorry , but all our rates already have discounts automatically applied based on demand and occupancy.Few readers

• What Is Your Cancellation Policy?

  CANCELLATION POLICY Unless your reservation specifies a different cancellation policy through a different channel (IE: Airbnb, Booking.com. VRBO,or others) the policy below will have effect on all cielostays.com reservations. 10 DAYS or more before check-in: Renters may reschediule their stay for a future day within 6 months with no rescheduling fee. Renters will pay the rate difference if any. If Renters decide to cancel, Renters will be refunded the total amount minus a 10% cancellatFew readers

• Cielo Stays Phone Number and Guest Services Channels

  Cielo Stays has a centralized guest services platform to make sure no request goes unresponded and we do it in a timely manner. |Facebook/Twitter/Instagram|@cielostays|Monitored 7 days a week from 9-6pm | |eMail|hello@cielostFew readers